![]() Create innovative ideas to use the VoC technology in ways not recognized or requested by utilizing forward thinking skills and proactive approach with the tool.Coach and mentor key research & insight end users across the business to ensure best practices are being employed across all Worldpay sites.Create and present high-quality VoC insight reports with thought-provoking analysis and impactful insights, opinions, and actionable recommendations.Promoting NPS engagement across the business presenting findings at key business forums periodically. ![]() ![]() This role will work closely with VoC Manager, collaborate with Product, IT, Marketing, and other cross-functional teams across the company to gain an in-depth understanding of AFG strategy and services. This includes the customer research process including extraction, cleaning, and maintaining customer contact databases, questionnaire design, and administration of in-house survey and analytical tools. This role will support and manage the Voice of Customer program and associated Net Promoter Score (NPS) – the most important business KPIs. The Voice of Customer Analyst would support Al-Futtaim VoC strategy by conducting quantitative research, analysing customer data, and presenting key customer insights.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |